Refund, Cancellation & Shipping Policy

1 Customized & Personalized Products

Most customized and personalized products are created specifically for individual customers. These products may include personalized gifts, handmade bouquets, 3D casting projects, portraits, resin art, customized cakes and other made-to-order creations.

2 Cancellation Policy

Customized Orders

Cancellation requests for customized orders will be considered based on the current stage of production.

• Orders may be cancelled before production begins, subject to order status.
• Once materials have been sourced or customization work has started, cancellation may not be possible.
• Once production has started, customized orders generally cannot be cancelled.
• Advance payments may be non-refundable if materials, design or production work has already begun.

Standard Products

Cancellation requests for non-customized products may be considered only before the product has been dispatched or handed over to the delivery partner.

3 Refund Policy

Refund eligibility depends on the type of product, order status and the reason for the refund request.

• Customized and personalized products are generally non-refundable.
• Refunds may be considered for eligible orders cancelled before production begins.
• Approved refunds, where applicable, may be processed through the original or another suitable payment method.
• Any applicable payment gateway or transaction charges may be deducted where permitted.

4 Replacement Policy

Giftora8 may provide a replacement or another appropriate resolution in cases such as:

• The product was damaged during transit.
• An incorrect product was delivered.
• The product has a significant manufacturing defect.

Minor variations resulting from handmade production, including small differences in color, texture, shape or design, are generally not considered manufacturing defects.

5 Shipping & Delivery

Delivery dates and timelines are estimates unless specifically confirmed by Giftora8. Actual delivery times may vary depending on the product, customization requirements, location and courier service.

Delivery delays may occur due to:

• Courier or logistics service delays
• Weather conditions
• Natural disasters or emergencies
• Strikes or transportation disruptions
• Government restrictions
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

6 Advance Booking for Custom Orders

For personalized gifts, handmade bouquets, 3D casting projects, custom-made products and special handmade creations, customers are requested to place orders at least 7–10 days before the required occasion or delivery date.

This provides sufficient time for:

• Design planning and confirmation
• Material sourcing and preparation
• Handcrafting and customization
• Quality checks
• Packaging and dispatch

7 Incorrect Customer Information

Customers are responsible for providing accurate order and delivery details, including names, phone numbers, addresses, dates, spellings and customization instructions.

Giftora8 shall not be responsible for delays, failed deliveries or errors caused by incorrect or incomplete information provided by the customer.