Frequently Asked Questions
Everything you need to know about Giftora8 Infinity, our handmade creations, customized gifts, orders and delivery.
1. What is Giftora8 Infinity?
Giftora8 Infinity is a handmade gifting brand offering customized bouquets, customized cakes, 3D memory castings and unique signature handmade gifts.
2. Can I customize my gift?
Yes. Depending on the product, you can customize the design, colour, size, theme, name, message, photo and other details.
3. How can I place an order?
You can place an order through our website or contact us on WhatsApp for customized requirements and special orders.
4. How early should I place my order?
We recommend placing your order at least 2–3 days in advance. Complex, handmade or highly customized orders may require additional production time.
5. Can I order a customized cake or bouquet?
Yes. You can choose the design, size, colour, theme and other customization options, subject to product availability and production requirements.
6. Do you offer 3D hand casting?
Yes. We offer Baby, Couple, Family, Parents & Baby, Grandparents and Memorial 3D casting creations.
7. Do you provide delivery?
Yes. Delivery availability, timelines and charges may depend on the product, order requirements and delivery location.
8. Can I place an urgent or bulk order?
Yes, urgent and bulk orders may be accepted subject to product availability, production capacity and required delivery time. Please contact us before ordering.
9. Can I send a reference photo or my own design?
Yes. You can share your reference image, design idea or inspiration with us for customized products.
10. How can I contact Giftora8 Infinity?
You can contact us through WhatsApp or using the contact details provided on our official website.
11. Can I place bulk or multiple orders?
Yes. Bulk, corporate, event and multiple orders can be discussed with our team. Please share your quantity, requirements and preferred delivery date.
12. How can I get help before ordering?
You can contact our team through WhatsApp for help with product selection, customization, pricing, availability and special requirements.
13. What happens if my customized product is damaged during delivery?
Please contact us as soon as possible after receiving your order and provide clear photos or videos of the package and product. We will review the issue according to our Replacement and Refund Policy.
14. Is every handmade product exactly identical?
No. Handmade products may have small variations in shape, colour, texture and finishing. These natural variations make every handmade creation unique.
15. Do you accept urgent orders?
Urgent orders may be accepted depending on product availability, customization requirements, current workload and delivery location. Please contact us before placing an urgent order.
Still Have Questions? 💝
Our team is here to help you choose the perfect handmade creation for your special moment.
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